About
Sienna Networks is a Terrace based managed services provider. We bring the tooling and discipline of a modern MSP to the businesses and remote operations of northern British Columbia, and we answer the phone when you call.
Who we are
The name says it, Sienna, the warm earth tone of the North. We're of this region, and we serve the operations that keep it running: mines and remote sites, professional firms, and growing businesses that depend on technology working every day.
What sets us apart isn't a longer list of acronyms. It's how we run the service. Every environment is monitored continuously, every request is triaged before work starts, and every client gets written service levels and a clear escalation path. When something is genuinely critical, it goes straight to senior engineering, no queue, any hour.
"Sienna will know before the customer knows."
It's the standard we build everything to, proactive monitoring that catches problems before they reach you.
Our approach
We invest in monitoring and automation so most issues are caught and fixed before they ever interrupt your day.
Written SLAs, clear tiers and single ownership. You always know who has your issue and what happens next.
A real team in the region, with on site coverage across BC and dispatch to remote sites when it counts.
Layered protection is standard on every engagement, not an upsell you discover after a breach.
Your environment is documented, your reporting is regular, and there are no black boxes.
We measure success by your uptime and outcomes, and we're in it with you for the long term.
The team
The people who scope your service are the same people who stand behind it, including on critical incidents.
Leads Sienna Networks and its client relationships, and heads solution design for connectivity and site wide communications across remote and industrial operations.
Leads Sienna's technical practice, standards, security posture and service delivery, and takes point on critical incidents.
Our tiered help desk and engineering bench, the technicians and engineers who monitor, triage and resolve day to day, with senior escalation on critical incidents.
Roles shown reflect Sienna's delivery structure. Full team bios available on request.
Whether you're switching providers or setting up managed IT for the first time, a short conversation tells us both a lot.