Services
A complete managed services stack, help desk, security, network, cloud and connectivity, delivered with the same proactive discipline end to end.
Managed IT
Your day to day IT, handled. We monitor every device around the clock and run a tiered service desk so issues are caught early, triaged fast, and resolved by the right person the first time.
Cybersecurity
Security built in layers, monitored continuously. We combine managed detection and response with the fundamentals most breaches exploit, unpatched systems, weak identity and over broad access.
Connectivity
We design, deploy and manage the whole network as one resilient system, from the firewall to the far edge of a remote site. Redundant paths and WAN bonding keep you connected where a single link won't.
Cloud
Microsoft 365 done right, licensed correctly, secured properly, and sized to what you actually use. We manage identity, email security and cloud services so the platform works for you instead of the other way around.
Resilience
Backups you can actually restore from. We deploy verified backup and business continuity recovery so a hardware failure, a ransomware event or a physical disaster becomes an inconvenience, not an existential threat.
Physical Security
Cameras and NVR built and managed to the same standard as the rest of your network, a coherent system, not a box bolted on. Right sized from small deployments to multi camera industrial sites.
Remote Sites
For mines and remote operations, staying connected is a safety and productivity issue. We deliver digital trunked radio and site wide internet so coverage reaches every corner of the site, the same reach our monitoring gives your devices.
The toolstack
We standardize on best in class platforms so you get consistency, visibility and security without buying and learning them yourself.
Remote monitoring and management, the 24/7 eyes on every device.
The service desk and ticketing engine behind clean, accountable support.
Managed detection and response, watching for threats that slip past prevention.
Verified backup and business continuity recovery you can trust.
Service levels
Every managed agreement includes written service levels. Here's the standard.
| Priority | Typical trigger | First response | Resolution target | Coverage |
|---|---|---|---|---|
| P1 Critical | Server, backup or site outage | 15 minutes | 4 hours | 24 × 7 |
| P2 High | Workstation down, degraded service | 1 hour | 8 business hrs | Business hrs |
| P3 Medium | Non blocking issue or request | 4 business hrs | 24 business hrs | Business hrs |
| P4 Low | Minor or cosmetic | 8 business hrs | 40 business hrs | Business hrs |
Business hours: Monday to Friday 08:00 to 17:00 Pacific, BC statutory holidays observed. P1 incidents escalate to senior engineering on call, 24/7.
Start with a free assessment. We'll map your environment and recommend only what moves the needle for your business.